Service Agreements

Take Advantage of an Oerlikon Metco Service Agreement! An Oerlikon Metco service agreement is the ultimate in peace of mind! Not only could you have unprecedented access to our global support network of highly-qualified and experienced thermal spray specialists, but you can also benefit from priority support, and discounts. Let us customize a service agreement that’s just right for your needs!

Your Benefits Could Include

Priority access to our Technical Customer Support Hotline and other Metco internal resources with defined maximum initial response time
Fixed price, pre-scheduled calibrations
Fixed price, pre-scheduled preventive maintenance
Priority access to field service engineers for breakdown support, which may be at discounted hourly rates
Discount on spare parts and reduced lead time on critical spare parts
Predictable field service engineer travel expenses with ‘lump-sum’ travel options
Discounted training on thermal spray technology, equipment operation and/or equipment maintenance
Remote diagnostics beyond your equipment warranty

Our Offering	No Contract	Basic Contract	Advanced Contract	During Warranty
Support Hotline Response Time	best effort	8 h max	3 h max	3 h max
Calibrations	list price	fixed price	fixed price	fixed price
Preventive Maintenance	list price	fixed price	fixed price	fixed price
Breakdown Support	list price	list price	discounted	included
On-Site Service Technician Availability	best effort	best effort	on-site commitment	on-site commitment
Spare Parts	list price	optional	included	included
Travel Lump-Sum^a	list price	included	included	included
Remote Diagnostics	not available	optional	optional	included
Customer Training	list price	list price	discounted	discounted

^aExcludes airfare in some countries